GENERAL PURCHASE QUESTIONS

Find instant answers to commonly asked questions below. Write us an e-mail via the form, or just send us an e-mail directly.

An eTextbook is a digital, downloadable version of a printed paper textbook. eTextbooks have become a more affordable and practical option over the heavy and more expensive printed textbooks. eTextbook readers have interactive features that allow for a more engaging reading experience than with print textbooks.

You can keep your Test Bank FOREVER. If you delete it by mistake, just send me an email, and I will Resend it to you FOR FREE.

www.nursingmastery.io is the trusted online center highly dedicated to providing educators, students with the latest high-quality and valuable Study Guide, Instructor Manual, Solutions Manual, Test Banks and Test Manuals with different medical nursing subjects.

We accept payments only with any Credit/Debit Cards or Paypal. No other payment method is accepted. Learn How To Pay With Credit Card without a Paypal. Click Here

YES, YOU GET ALL OF THE CHAPTERS. Nursing Mastery follows the table of contents in your textbook.

Note – No waiting or delay time. All orders will provide a download link instantly after payment AND via email.

The website is locked down with SSL, a Full business validated certificate, Highest strength of 2048-bit signatures with 256-bit encryption. We do not collect any payment information. Only the bank will have the information you type into the financial form, we do not store any debit/credit card information or see it. We do not use cookie files. We respect your privacy and ours. We will never share your information with any third party.

YES, please read our Privacy Policy.

Read your Test Banks on any computer, tablet, or mobile phone. Nursing Study Test Banks is compatible with both Macs and PCs as well as iOS, Android devices.

No. You can access 100% of Nursing Mastery pdfs without an internet connection. To access your Test Banks offline, you will need to download the PDF Test Banks onto your computer, tablet, or mobile device.

No, Nursing Study Test Banks PDF downloads are security-enabled, lock PDF files (encrypt PDFs) from allowing any editing, copying text or fields, or modify other document properties to stop sharing & control use or reselling.

Copying: Not Allowed
Sharing: Not Allowed

Yes, Nursing Mastery permits that the Subscriber may print a maximum of 150 DPI of the Subscribed Product. Nursing Mastery retains the right to amend these capabilities at any time with written notice to the Subscriber. If your Nursing Test Banks, doesn’t let you print please reach out to us with your order number, and we will resend your order with the printing option to be enabled.

The resources will be delivered to you within 24 hours after the payment has been made. We will send it through the email you have contacted us with.

We certainly try to respond to all emails as fast as possible. You can expect an email as soon as possible.

REFUND / EXCHANGE POLICY

Because our products are digital files and digital files, once sent, cannot be returned, we do not offer refunds. We will only issue a refund if we could not deliver your files or the files are not complete.

To clarify, we will NOT issue refunds for any of the reasons below: Note: this is not a comprehensive list and unless otherwise stated in this policy, refunds will not be granted for any reason. We may, at our discretion, offer store credit for situations in which a refund is not an available remedy.

  • You are unable to open the compressed file(s) or individual chapter files contained within. If we deem the issue is on our end, we will either replace the files or, at our discretion, refund the purchase
  • You purchased the wrong edition or thought you were purchasing the textbook.

Please check if you have compatible software such as MS Word, WinZip, or PDF in your PC or the device that you use. If you still have issues, please send an inquiry through the contact inquiry form so that we can assist you personally through E-mail.

After we successfully verify your payment we will send you your order into your E-mail Address. Please wait up to 24 hours to receive your order. Usually, we send it within 6 hours.

ZIP/UNZIP FILES

In order for you to access zip files you must first download or use a free online tool to extract files from a zipped folder, then a new folder with the same name is created which contains the files. Then after you have downloaded the file, that we have sent you, extract it using the program you used to any folder the you desire. If you are still having problems, then contact us.

Extract/Unzip Zipped Files

When you extract files from a zipped folder, a new folder with the same name is created which contains the files. The compressed (zipped) version also remains.

Right-click the zipped folder saved to your computer.
Choose “Extract All…” (an extraction wizard will begin).
Click [Next >].
Click [Browse…] and navigate to where you would like to save the files.
Click [Next >].
Click [Finish].

To make sure our service is as smooth and also as secure as possible, luckily, we have a solution for you! There’s a different app to unzip your ginormous .zip file available for both Windows and Mac.

To open them, the program opening the archive needs to support Zip64 archives, and not all the apps do.

  • On Windows we recommend using 7Zip, which is free and you’ll find here. Please make sure you use version 9.20 or newer.
  • For Mac The Unarchiver works great – make sure you get the latest version.

After installing one of these apps, please ensure you open your zip file with this program and not the one already installed on your device.

So, long story short; Download the unzipping program that’s suitable for your computer and you should be great, no matter how large the transfer is.